FAQ

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• What should I do  if I cannot view my transaction statement in a PDF file via the Direct Banking Service?
• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• When I submit my residence card via the Residence Card Submission Site, will I receive contact from Seven Bank if there is any deficiency in the registered information?
• I submitted my residence card via the Residence Card Submission Site. How long does it take until the registration is completed?
• How can I submit my residence card?
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• Can I change my cash card to one that is compatible with contactless payment?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.As there was a change to my registered information, I selected "Yes." What...