FAQ

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• When I used an ATM, a screen requesting me to extend my period of stay appeared. What will happen if I do not complete the procedure?
• Can I change my registered information by a method other than using an ATM?
• When I used my cash card via an ATM, the screen displayed a message, "Magnetism of the magnetic stripe on your card is weak." What should I do?
• What should I do when I have entered an incorrect PIN and my Seven Bank cash card has been locked?
• What should I do when I forgot to take the cash I withdrew or my cash card with me from a Seven Bank ATM?
• When I made an application to register an additional receiver of international money transfer via the Direct Banking Service or Seven Bank International Money Transfer App, I re...
• When I made an application for the International Money Transfer Service via the Direct Banking Service, I received a letter notifying me of the deficiency in my application. Wha...
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuan...
• I received a new card. What should I do with my current card?
• I have not been issued a new card. Can I continue to use my current card?