FAQ

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• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• Can I register my Seven Bank debit card for Apple Pay or Google Pay?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• How do I make a transfer from my Seven Bank account?
• Can I use the Smartphone ATM Services to withdraw cash from my Seven Bank account?
• Can I open an account with a name other than the name written on my identity verification document?
• What should I do if I am prevented from using direct debit (automatic payment) because of my insufficient balance?
• Can I use my smartphone for ATMs?
• Can I cancel the addition of electronic money to my nanaco card?