FAQ

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• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• Please tell me how to find an ATM based on its ATM number.
• I don't know my account number.
• How Seven Bank will handle the documents to be submitted related to Individual Number or My Number?
• Will I need to conduct authentication by entering the confirmation number even after I register for app authentication?
• In the screening for the Loan Service, will Seven Bank make a phone call to my registered telephone number or workplace?
• Do you need my home telephone number for opening a Seven Bank account?
• What is the "Transaction Number" in the Online Payment Service?
• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• How do I check my MTCN (Money Transfer Control Number) for international money transfers (with Western Union)?