FAQ

Ｎ 598 results

• Will I get nanaco points when I make payment by the contactless payment method?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• How do I register or change my email address?
• If I change my cash card to a Cash Card with Debit Card Service that is compatible with contactless payment, will the debit card number and the nanaco number also change?
• Can I use ATM Madoguchi (open an account / change information) at any time?
• I have registered incorrect information via ATM Madoguchi. Can I change or cancel the registered information?
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.As there was a change to my registered information, I selected "Yes." What...
• I have registered for app authentication. Do I need a Direct Banking Card?
• Will I need to conduct authentication by entering the confirmation number even after I register for app authentication?