FAQ

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• What aspects of safety are improved by using the Smartphone Authentication Service?
• Does Seven Bank have a smartphone app?
• Can I access the Seven Bank website with my smartphone?
• What should I do if I cannot get through even when calling the Contact Center from a mobile phone or from overseas?
• Do you need my home telephone number for opening a Seven Bank account?
• What should I do if I lost the smartphone with which I am using the Smartphone Authentication Service?
• I am hard of hearing. Please tell me how to submit an inquiry, other than by telephone.
• Can I temporarily suspend use of the Smartphone Authentication Service?
• After applying to use the Smartphone Authentication Service, how long does it take before I can use the service?
• What are the target transactions of the Smartphone Authentication Service?