FAQ

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• How do I apply for the Smartphone Authentication Service?
• Is there a fee for using the Smartphone Authentication Service?
• Can I use the Smartphone Authentication App to confirm whether transactions and procedures have been completed?
• My smartphone screen froze when accessing the Seven Bank website. What should I do?
• What services are available with smartphones?
• Can I access the Direct Banking Service with my smartphone?
• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• Will I need to conduct authentication by entering the confirmation number even after I register for app authentication?
• I have registered for app authentication. Do I need a Direct Banking Card?
• When using app authentication, do I need both the My Seven Bank app and the Seven Bank International Money Transfer App?