FAQ

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• What should I do if I forget my logon password or my password is no longer valid (my password is suspended)?
• I lost the email or postcard that contained my temporary PIN.
• What are "logon ID" and "logon password"?
• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• Can I open an account without International Money Transfer Service from the International Money Transfer app?
• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I made an application for a procedure via ATM Madoguchi (open an account / change information), and then I received an SMS. In what situation do I receive an SMS? Is this a legi...
• I want to check whether the application I made via ATM Madoguchi has been properly accepted.
• What kind of service is ATM Madoguchi ?