FAQ

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• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• An error occurred, and I can't use My Seven Bank.
• What should I do to apply for the Monthly Auto-Deposit Service?
• How can I change the amount limit for my Seven Bank Cash Card with Debit Card Service?
• Why are my statements in MyJCB, and the Direct Banking Service not up-to-date?
• Where can I check the statement for my debit usage?
• Money was withdrawn from my account by using my Debit Card but I didn't withdraw it. What happened?
• I canceled a product that I purchased with my Seven Bank Cash Card with Debit Card Service. When will my account be refunded?
• How can I use MyJCB?
• I tried to pay with my Seven Bank Cash Card with Debit Card Service but payment failed. Why?