FAQ

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• If I lose my Seven Bank Cash Card with Debit Card Service overseas, will you issue an international emergency card?
• I have not received any email notifications about Seven Bank Cash Card with Debit Card Service. Why?
• I do not know how to “Logon” to the Direct Banking Service.
• What is VIP Access?
• Please tell me the contact information, operating hours, and supported languages for China Hotline.
• When depositing funds using International Money Transfer, why is it required to contact the China Hotline?
• I want to change or correct the receiver's name, what should I do?
• How can I check transactions from more than 15 months ago in my online passbook?
• How can I register another email address? (For customers who have accounts)
• How can I delete a registered email address? (For customers who have accounts)