FAQ

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• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how t...
• An error occurred, and I can't use My Seven Bank.
• Please describe the sender domain authentication operated by Seven Bank as an email security measure.
• Can I install and use the SEVEN BANK Money Transfer App on multiple smartphones?
• I tried to open an account but I have not received an email from Seven Bank (for conformation of the email address).
• Do Seven Bank accounts become unavailable (for example, because of system maintenance) on certain fixed days of the month?
• When using app authentication, do I need both the My Seven Bank app and the Seven Bank International Money Transfer App?
• Can I conduct international money transfers from Seven Bank ATMs?
• Are there any conditions for applying for a Seven Bank account?
• How much are the fees for domestic money transfers to Seven Bank accounts?