FAQ

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• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• Will I still receive nanaco points when I use my Seven Bank Cash Card with Debit Card Service at a non-Seven & i Group JCB merchant?
• What is "smime.p7s" that is attached to the email from Seven Bank?
• If I want to pay with a Seven Bank cash card with debit card function, do I need to register with "J/Secure"?
• When using a Seven Bank cash card with debit card function at a physical store, do I need to authenticate using a "J/Secure" one-time password or a pre-registered password?
• How can I set up the Seven Bank International Money Transfer App?
• When I submit my residence card via the Residence Card Submission Site, will I receive contact from Seven Bank if there is any deficiency in the registered information?
• Can I check the information I have registered with Seven Bank?
• What should I do when I forgot to take the cash I withdrew or my cash card with me from a Seven Bank ATM?
• When I made an application to register an additional receiver of international money transfer via the Direct Banking Service or Seven Bank International Money Transfer App, I re...