FAQ

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• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• What should I do if the app authentication function is locked?
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have lost a receipt on which the QR code was printed. What should I do?
• I have made an application for a procedure via ATM Madoguchi (open an account / change information), but the face photo on my identity verification document does not match my fa...
• I have registered incorrect information via ATM Madoguchi. Can I change or cancel the registered information?
• Will the ATMs that are currently not eligible for ATM Madoguchi be replaced with eligible ATMs?
• How can I operate the ATM to use ATM Madoguchi (open an account / change information)?
• I have an agreement for the International Money Transfer Service, but, when I tried to make an international money transfer, I got an error message and was unable to complete th...
• What are the international money transfer limits?
• When are domestic money transfers reflected to the recipient's account?