FAQ

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• I have not received any emails at the new email address that I registered.
• Please describe the sender domain authentication operated by Seven Bank as an email security measure.
• When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I have lost a receipt with a QR code that was issued by the ATM. What shoul...
• When I used an ATM, a screen requesting me to extend my period of stay appeared, but I have not completed the procedure for the renewal of my residence card. What should I do?
• When I made an application to register an additional receiver of international money transfer via the Direct Banking Service or Seven Bank International Money Transfer App, I re...
• What is the difference between a credit card and a debit card?
• Can I receive my Seven Bank cash card at a location other than the registered address?
• What should I do to cancel the agreement for the Monthly Auto-Deposit Service?
• A deposit was not made on the deposit date. Why?
• Will I be notified of a deposit in the deposit account?