FAQ

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• What should I do when I forgot to take the cash I withdrew or my cash card with me from a Seven Bank ATM?
• I received a new card with a renewed expiry date. Do I have to take any procedure with regard to the card information I have registered for online shopping services?
• Can the name of the sender of a domestic money transfer be changed?
• How many bank bills can be deposited or withdrawn per transaction at the maximum via a Seven Bank ATM?
• How can I change the deposit amount?
• I want to know the current terms and conditions for the agreement for the Monthly Auto-Deposit Service.
• The name of the financial institution and/or the branch office I registered for the Monthly Auto-Deposit Service has changed as a result of integration/abolition. Do I have to f...
• Why are my statements in MyJCB, and the Direct Banking Service not up-to-date?
• What is the exchange rate when withdrawing local currency from an ATM overseas with a Seven Bank Cash Card with Debit Card Service?
• What should I do if I lost the smartphone with which I am using the Smartphone Authentication Service?