FAQ

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• What is the fee to have a Seven Bank cash card reissued?
• How do I change the PIN for my Seven Bank cash card?
• Is there an email notification service to let me know when the maturity date for my time deposit draws near?
• I lost the email or postcard that contained my temporary PIN.
• I would like to open a Seven Bank account. Are there any conditions when opening a Seven Bank account at the ATM?
• Can I conduct the procedure to extend my period of stay by having my family or friend operate an ATM on my behalf?
• How to receive the cash card after opening an account.
• When I charge the cashless payment app or electronic money card with cash, will I receive change? (Can I deposit only part of the cash I put into the ATM?)
• The name printed in Katakana on the cash card is incorrect. Can this be changed?
• My name registered for my Seven Bank account has been changed. Do I have to follow any procedure in relation to the Monthly Auto-Deposit Service?