FAQ

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• Is there another way to apply for the Loan Service besides through the Direct Banking Service?
• Will I receive points if I have not registered to use the Point Service by the end of that month?
• Is there an email notification service when money is deposited via a domestic money transfer?
• I uninstalled the Seven Bank International Money Transfer App without completing the takeover settings for the app. What should I do?
• How can I know whether my Cash Card with Debit Card Service is compatible with contactless payment?
• I was unable to make payment by the contactless payment method. Why?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuan...
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• I am hard of hearing. Please tell me how to submit an inquiry, other than by telephone.