FAQ

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• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• Please tell me the ATM charge method.
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?
• Can I suspend the Monthly Auto-Deposit Service temporarily?
• I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?
• When will I be able to use the International Money Transfer Service after I made an application for the service?
• After submitting the automatic payment request form, I received an email asking me to register for the Automatic Payment Service. Besides submitting the request form, do I need ...
• What should I do if I accidentally performed a domestic money transfer to another bank?
• What steps do I need to take as per the "Criminal Accounts Damage Recovery Act" to be reimbursed for stolen funds?
• What should I do if I forget the PIN for my Seven Bank cash card？