FAQ

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• I have an agreement for the International Money Transfer Service, but, when I tried to make an international money transfer, I got an error message and was unable to complete th...
• I submitted an automatic payment request form, but it was returned. What should I do?
• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• What are "Customer ID" and "Confirmation number"?
• I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have...
• I am a foreign national. Please tell me what identity verification documents are required to open an account and how to submit them.
• Is it possible to arrange for money, for rent or for other purposes, to be transferred on the same day every month to a specific receiver (automatic domestic money transfers)?
• When I tried to log on to the Direct Banking Service, I was asked to authorize my International Money Transfer app. What should I do?
• I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
• I had my Seven Bank cash card reissued, and the new cash card has arrived. Do I need to perform any procedures for direct banking?