Close

Search Results Details

Question

I tried to pay with my Seven Bank Cash Card with Debit Card Service but payment failed. Why?

ANSWER
The following reasons may be why you couldn't use your card:

(1) Your account balance is insufficient
The balance of the registered Seven Bank account is insufficient. Make a deposit to use your card.

(2) You tried to use more than your Debit Card's limit.
You cannot use more than your Debit Card's limit that was determined by you or Seven Bank.
You can check or change the Debit Card limit on MyJCB.
You can use MyJCB from the Direct Banking Service.
You can directly log on to the applicable page from here.
(If you are using a smartphone, click here)

(3) You used your card at a merchant that does not accept the card
There are some services that do not accept the Debit Card Service such as expressways and in-flight sales.
For details on merchants that do not accept the card, click here.

(4) Others
There are several other possible reasons, including entering an incorrect password, a defective IC chip, or card expiration. If you are unsure why you cannot use your card, contact the Contact Center.

Was this content helpful?

  • goodYES
  • badNO

Thank you for your response.

We will consider it for future reference.