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Money was withdrawn from my account by using my Debit Card but I didn't withdraw it. What happened?
In the following cases, money may be withdrawn after some days after you used your card:
(1) Currency rate difference when you used your card at overseas merchants.
* You may find withdrawals or credit returns when there are currency rate differences between the time that you use your card and when the merchant reports the sale.
(2) Monthly bills such as cell phone fees
* We will debit the amount of bill from your bank account as soon as we receive the billing data. Therefore, the debit date may not coincide with the day you receive the bil.
For more details, click here.
If none of these conditions apply, please contact the JCB Debit Card Desk at 0570-099-766. (Please note that this is not a toll-free number.) Operating hours are 09:00-17:00, 365 days a year (except for the new year holidays). This information is also provided on the back of the cash card.
(1) Currency rate difference when you used your card at overseas merchants.
* You may find withdrawals or credit returns when there are currency rate differences between the time that you use your card and when the merchant reports the sale.
(2) Monthly bills such as cell phone fees
* We will debit the amount of bill from your bank account as soon as we receive the billing data. Therefore, the debit date may not coincide with the day you receive the bil.
For more details, click here.
If none of these conditions apply, please contact the JCB Debit Card Desk at 0570-099-766. (Please note that this is not a toll-free number.) Operating hours are 09:00-17:00, 365 days a year (except for the new year holidays). This information is also provided on the back of the cash card.
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