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Question

I want to know why the withdrawal from the debit account failed.

ANSWER

The possible reasons for failure to withdraw from the debit account are as follows.
For more details about the reason, please consult with the financial institution registered for direct debit.

[Major reasons for failure to withdraw]
- Lack of funds in the debit account
- Cancellation or restrictions on transactions of the debit account

If we are unable to withdraw from the debit account, we will notify you by email to your registered address.

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