FAQ

599 results

• Can I change my registered information by a method other than using an ATM?
• Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
• Can I conduct the procedure to extend my period of stay by having my family or friend operate an ATM on my behalf?
• What is the approval request number indicated on the approval waiting screen of the Direct Banking Service?
• Will I need to conduct authentication by entering the confirmation number even after I register for app authentication?
• I have registered for app authentication. Do I need a Direct Banking Card?
• I don’t know how to give approval when making a money transfer via the Direct Banking Service. What should I do?
• When using app authentication, do I need both the My Seven Bank app and the Seven Bank International Money Transfer App?
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• Can I install and use the SEVEN BANK Money Transfer App on multiple smartphones?