FAQ

330 results

• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how to reset my account with the new "nanaco" number.
• How can I charge nanaco?
• I received a cash card from Seven Bank although I have not taken any procedure.
• I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuance. If you have any questions, please contact us (U_VP_0180026).”
• I received an advance notice on card renewal. What kind of procedure should I take?
• I received a new card. What should I do with my current card?
• I have not been issued a new card. Can I continue to use my current card?
• I use my current card to pay utility bills. Can I continue to pay these bills using a new card?
• I received a new card with a renewed expiry date. Do I have to take any procedure with regard to the card information I have registered for online shopping services?
• I received a new card. When can I start to use it?