FAQ

113 results

• When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
• When I set up my account, I registered my seal (personal stamp) or signature; however, use of procedures that use seals or signatures has now been abolished. Will this affect how I use my account?
• Why were procedures based on seals (personal stamps) and signatures abolished?
• Can I have an application form sent to me by mail?
• What should I do to cancel (stop) direct debit?
• How much is the fee for reissuing a cash card?
• How long does it take to reissue a cash card?
• The name printed in Katakana on the cash card is incorrect. Can this be changed?
• How Seven Bank will handle the documents to be submitted related to Individual Number or My Number?
• Do I have to present my Individual Number (My Number) when opening a bank account?