FAQ

54 results

• How do I cancel the International Money Transfer Service?
• How can I see transaction statements for international money transfers?
• Is a Loan Service invoice or transaction statement issued?
• I canceled my Loan Service already, but is it possible to revoke the cancellation and reinstate the service?
• How do I cancel my Loan Service only?
• How do I make a request to issue a Balance Certificate in the Loan Service?
• Where can I check my transaction statement for the Loan Service?
• What should I do if I have a nanaco card reissued or change details in the nanaco mobile app?
• How do I register with the point service?
• What should I do if I lose my nanaco card or can't access the nanaco mobile app?