FAQ

80 results

• I have registered for app authentication. Do I need a Direct Banking Card?
• I don’t know how to give approval when making a money transfer via the Direct Banking Service. What should I do?
• When using app authentication, do I need both the My Seven Bank app and the Seven Bank International Money Transfer App?
• Is app authentication necessary for the use of a Seven Bank account? (Can I not use a Seven Bank account if I don’t have a smartphone?)
• What should I do if the app authentication function is locked?
• What is App authentication?
• Can I check the information I have registered with Seven Bank?
• I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number and was unable to complete the procedure. What should I do?
• I do not know how to “Logon” to the Direct Banking Service.
• Am I required to carry out procedures in the case of changing the smartphone with which I am using the Smartphone Authentication Service?