FAQ

80 results

• How do I apply for the Smartphone Authentication Service?
• What should I do if I have replaced the smartphone with which I am using the Smartphone Authentication Service, with a different model?
• Is there a fee for using the Smartphone Authentication Service?
• Can I use the Smartphone Authentication App to confirm whether transactions and procedures have been completed?
• How do I cancel my smartphone authentication registration?
• I cannot receive notifications in the Smartphone Authentication App.
• What is the difference between the Logon ID and Customer ID?
• What do I do if I forget my Logon ID?
• I clicked the "Logon" button on the Internet Banking Service page, but the logon page did not appear. What should I do?
• What should I do if I cannot logon to the Direct Banking Service?