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When I used my cash card via an ATM, the screen displayed a message, "Magnetism of the magnetic stripe on your card is weak." What should I do?
Please complete the procedure for reissuance of a cash card promptly. In the case of reissuance of a card due to a problem with the magnetic stripe, no restrictions will be imposed on the use of the card you currently have. You can continue to use the card until you receive a new card.
■Details
Please log on to the Direct Banking Service and apply for the reissuance of a cash card from "Customer Services."
You can directly access the relevant page from here.
(If you are using a smartphone, click here.)
■Notes
* For the card status indicated on the application information entry screen, select "defect,Breakage,Defacement."
* No fee is charged for reissuance.
■Details
Please log on to the Direct Banking Service and apply for the reissuance of a cash card from "Customer Services."
You can directly access the relevant page from here.
(If you are using a smartphone, click here.)
■Notes
* For the card status indicated on the application information entry screen, select "defect,Breakage,Defacement."
* No fee is charged for reissuance.
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Seven Bank Account
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Seven Bank Account > All in Category
- FAQ (English) > Individual Customer > Seven Bank Account > Cash Card
- FAQ (English) > Individual Customer > Products/Services > Interest Rates/Service Charges
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > Cash Card
FAQ related
- I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuance. If you have any questions, please contact us (U_VP_0180026).”
- When I inserted my cash card into a Seven Bank ATM, the screen displayed a message,"this card is invalid." What should I do?
- When I used an ATM, a receipt containing a notice titled "Request to comfirm customer information" was issued. How can I use the QR code printed thereon?
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