Search Results Details
What should I do if my confirmation number is expired (locked)?
![ANSWER](./cmn/shared/img/faq_icon_004.png)
Logon to the Direct Banking Service, and follow the procedure in "Unlock Confirmation Number" under the "Customer Service" menu.
* Your cash card "PIN" is required.
To go directly to the applicable page after logging on, click here.
(If you are using a smartphone, use this link.)
Note that, in the cases described below, you will need to submit documents to unlock your confirmation number. For details about the documents to be submitted, contact the Contact Center.
- If your confirmation number expired (was locked) twice in a row
- If your confirmation number expired (was locked) during registration for the Direct Banking Service
* Your cash card "PIN" is required.
To go directly to the applicable page after logging on, click here.
(If you are using a smartphone, use this link.)
Note that, in the cases described below, you will need to submit documents to unlock your confirmation number. For details about the documents to be submitted, contact the Contact Center.
- If your confirmation number expired (was locked) twice in a row
- If your confirmation number expired (was locked) during registration for the Direct Banking Service
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Direct Banking Service
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > PIN/ID/Password
- FAQ (English) > Individual Customer > Direct Banking Service > All in Category
- FAQ (English) > Individual Customer > Direct Banking Service > What is Direct Banking Service
FAQ related
Was this content helpful?
YES
NO