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What should I do to have a cash card reissued via the Direct Banking Service?
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Please log on to the Direct Banking Service and apply for the reissuance of a cash card from "Customer Services."
* Reissuance of a cash card is available in the case of loss or theft of the card, damage of the card, or problem with the IC chip or magnetic stripe.
■You can directly access the relevant page from here.
(If you are using a computer, click here.)
■Select the status that applies to your card from the "Card Status" on the application information entry screen.
* Please check the reissuance fee to be indicated on the lower part of the screen depending on the content of the procedure.
If you have already reported that your card has been lost or stolen, but have not yet had your card reissued, please call our Contact Center to complete the process of the reissuance of cash card.
* Reissuance of a cash card is available in the case of loss or theft of the card, damage of the card, or problem with the IC chip or magnetic stripe.
■You can directly access the relevant page from here.
(If you are using a computer, click here.)
■Select the status that applies to your card from the "Card Status" on the application information entry screen.
* Please check the reissuance fee to be indicated on the lower part of the screen depending on the content of the procedure.
If you have already reported that your card has been lost or stolen, but have not yet had your card reissued, please call our Contact Center to complete the process of the reissuance of cash card.
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Seven Bank Account
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Seven Bank Account > All in Category
- FAQ (English) > Individual Customer > Seven Bank Account > Cash Card
- FAQ (English) > Individual Customer > Products/Services > Interest Rates/Service Charges
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > Cash Card
FAQ related
- I was unable to have my cash card reissued via the Direct Banking Service. Why? * When the following message is displayed: “We currently cannot receive your request for reissuance. If you have any questions, please contact us (U_VP_0180026).”
- My "My Seven Bank App" is linked to "nanaco". My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how to reset my account with the new "nanaco" number.
- When my Seven Bank Cash Card with Debit Card Service is reissued, will my debit card number or nanaco number be changed?
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