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Question

I received an email for authentication when I applied for opening an account via an ATM, but I failed to click on the link in the email within 24 hours. What should I do?

ANSWER
If you fail to click on the link within 24 hours, please conduct the account opening procedure all over again.
For security purposes, we ask our customers to click on the link within 24 hours after receiving the email.

You can also apply, using our app (only available to Japanese nationals) or the internet. For more information, click here.

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