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I lost the email or postcard that contained my temporary PIN.

If you have deleted the email containing your temporary PIN or you have not received (or have lost) the postcard titled "Notification of temporary PIN", perform the procedure for reissuing a temporary PIN (from this link).
(If you are using a smartphone, use this link.)
* We will send a postcard titled "Notification of temporary PIN" via regular mail for which forwarding is prohibited. If the address on your application form is no longer your current address or your mail is being forwarded, you will not be able to receive the postcard.

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