FAQ

25 results

• My "My Seven Bank App" is linked to "nanaco".  My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how to reset my account with the new "nanaco" number.
• What should I do to cancel (stop) direct debit?
• How do I stop the (paid) paper statement mailing service?
• I submitted an automatic payment request form, but it was returned. What should I do?
• Do Seven Bank accounts become unavailable (for example, because of system maintenance) on certain fixed days of the month?
• The emails I receive from the Seven Bank are garbled. What should I do?
• The deadline for confirming my application for the Automatic Payment Service has passed. What should I do?
• After submitting the automatic payment request form, I received an email asking me to register for the Automatic Payment Service. Besides submitting the request form, do I need to do anything else?
• I received an email requesting my approval for the Automatic Payment Service, but I do not remember applying for the service. What should I do?
• The automatic payment request form to be submitted to an available company (such as a credit card company) has a field in which I am supposed to affix my registered seal. However, I have not registered a seal or signature for my Seven Bank account. What should I do?