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Question

I couldn't use an ATM with my temporary PIN. Why?

ANSWER
You cannot withdraw cash from ATMs or use the Direct Banking Service with a temporary PIN (for details, click here). Have the temporary PIN and Seven Bank Cash Card ready, and change the temporary PIN to your own PIN.

How to change your PIN
(1) Direct Banking Service
・For first-time users
Register for the Direct Banking Service here.
(If you are using a smartphone, click here)

・For those who have already registered to use the Direct Banking Service
Log on to the Direct Banking Service and follow the instructions on the screen.
You can log on here.

(2) Seven Bank ATM
Insert the Seven Bank cash card and tap Change PIN to change your PIN.

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