Search Results Details
What should I do if I forget the PIN for my Seven Bank cash card?
![ANSWER](./cmn/shared/img/faq_icon_004.png)
To use your Seven Bank account again, you need to set a new PIN. Please carry out the procedure for issuing a temporary PIN that is necessary for re-setting a PIN by either of the following methods.
(1) If you can log on to the Direct Banking Service
You can receive a temporary PIN by email.
Log on to the Direct Banking Service, then carry out the procedure for "Reset Cash Card PIN" from the "Customer Service" menu. We will send a temporary PIN by email to your registered email address.
You can directly log on to the relevant page from here.
(For smartphone users, click here.)
(2) If you cannot log on to the Direct Banking Service or take the step for approval on the Seven Bank International Money Transfer App
We will send a postcard to your registered address to notify you of a temporary PIN in about one week.
Please carry out the procedure for sending the postcard from here.
(For smartphone users, click here.)
* To complete this procedure, you need the information indicated on your cash card. If you forget your PIN soon after opening an account, please wait for your card to arrive.
After you receive a notice of temporary PIN by either of method (1) or (2) above, please set a new PIN using the temporary PIN via a Seven Bank ATM (insert the cash card, then tap "Change PIN") or via the Direct Banking Service.
(1) If you can log on to the Direct Banking Service
You can receive a temporary PIN by email.
Log on to the Direct Banking Service, then carry out the procedure for "Reset Cash Card PIN" from the "Customer Service" menu. We will send a temporary PIN by email to your registered email address.
You can directly log on to the relevant page from here.
(For smartphone users, click here.)
(2) If you cannot log on to the Direct Banking Service or take the step for approval on the Seven Bank International Money Transfer App
We will send a postcard to your registered address to notify you of a temporary PIN in about one week.
Please carry out the procedure for sending the postcard from here.
(For smartphone users, click here.)
* To complete this procedure, you need the information indicated on your cash card. If you forget your PIN soon after opening an account, please wait for your card to arrive.
After you receive a notice of temporary PIN by either of method (1) or (2) above, please set a new PIN using the temporary PIN via a Seven Bank ATM (insert the cash card, then tap "Change PIN") or via the Direct Banking Service.
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Seven Bank Account
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Seven Bank Account > All in Category
- FAQ (English) > Individual Customer > Seven Bank Account > Other
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > PIN/ID/Password
FAQ related
- How do I change the PIN for my Seven Bank cash card?
- What should I do when I have entered an incorrect PIN and my Seven Bank cash card has been locked?
- My "My Seven Bank App" is linked to "nanaco". My nanaco-integrated cash card with debit card service was reissued and ”nanaco” number has been changed. Please instruct me how to reset my account with the new "nanaco" number.
Was this content helpful?
YES
NO