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This happened possibly for any of the following reasons.
■The use of your cash card is restricted due to the entry of an incorrect PIN
You need to reset your PIN. Complete the procedure for issuing a temporary PIN that is necessary for resetting.
Check here for the appropriate procedure for the status of your account.

Follow the instructions to complete the procedures for issuing a temporary PIN and resetting your new PIN via the Direct Banking Service or a Seven Bank ATM.

■The use of your cash card is restricted due to the non-delivery of the mail to your registered address
Log on to the Direct Banking Service and change your registered address on the screen for changing the personal information that will be displayed automatically.
Upon completion of the change of the address, the restriction will be lifted and your card will be available again.
You can access the relevant page from here
(If you are using a smartphone, click here）

*If you receive a receipt requesting the submission of an image of the residence card, you need to submit your residence card in order to be able to use your account again.
Check here

■The cash card you are using is invalid or ineligible
If you have already started to use a new card you obtained through the reissuing procedure, you can no longer use your old card. If you reported the loss of your card to us, you cannot use the card even after you have found it. Please use a new card.