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I was unable to conduct a transaction (withdrawal of money) via a Seven Bank ATM, and I received a receipt requesting the submission of an image of the residence card. Do I have to submit my residence card in order to be able to use my account again?
■You need to submit your residence card in order to be able to use your account again
As part of our measures against money laundering and terrorist financing, we request our customers with foreign nationalities to submit their residence cards.
In order to be able to use your account again, please submit your residence card that has been renewed, from the webpage indicated on the receipt.
You can use your account again after the registration of the renewed card information is completed (it usually takes about three to five business days).
* You can also complete the submission procedure from the following link within the Seven Bank website.
⇒Residence Card Submission Site
As part of our measures against money laundering and terrorist financing, we request our customers with foreign nationalities to submit their residence cards.
In order to be able to use your account again, please submit your residence card that has been renewed, from the webpage indicated on the receipt.
You can use your account again after the registration of the renewed card information is completed (it usually takes about three to five business days).
* You can also complete the submission procedure from the following link within the Seven Bank website.
⇒Residence Card Submission Site
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > Change Personal Information
- FAQ (English) > Individual Customer > Customer Services > Other Customer Services
FAQ related
- When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.As there was a change to my registered information, I selected "Yes." What will happen if I do not perform the procedure for changing the information?
- When I used a Seven Bank ATM, a notice titled "Request to comfirm customer information" was displayed.I tapped the wrong button, making a mistake between "Yes" and "No." What should I do?
- I made an application for a procedure via ATM Madoguchi (open an account / change information), and then I received an SMS. In what situation do I receive an SMS? Is this a legitimate one?
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