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What are "logon ID" and "logon password"?
You use your logon ID and logon password to show your identity when you log on to the Direct Banking Service.
You decide the ID and password when you register for the Direct Banking Service.
Logon ID: Consisting of 6 to 32 alphanumeric single-byte characters
(An ID consisting only of alphabetic characters is acceptable but an ID consisting only of numeric characters is not).
If Forgotten or Expired
Please register your ID again by going to the "If you forgot your logon ID" on the logon page.
Logon password: Consisting of 6 to 32 alphanumeric single-byte characters
(A password consisting only of alphabetic characters or numeric characters is unacceptable. A logon password should not contain your date of birth, registered telephone number, or any other combination of letters and numbers that can be easily guessed by others.)
* Both logon IDs and logon passwords are case-sensitive. Please be careful when you enter them.
If Forgotten or Expired
Please register your password again by going to the "If you forgot your logon password (or if your password has expired)" on the logon page.
You decide the ID and password when you register for the Direct Banking Service.
Logon ID: Consisting of 6 to 32 alphanumeric single-byte characters
(An ID consisting only of alphabetic characters is acceptable but an ID consisting only of numeric characters is not).
If Forgotten or Expired
Please register your ID again by going to the "If you forgot your logon ID" on the logon page.
Logon password: Consisting of 6 to 32 alphanumeric single-byte characters
(A password consisting only of alphabetic characters or numeric characters is unacceptable. A logon password should not contain your date of birth, registered telephone number, or any other combination of letters and numbers that can be easily guessed by others.)
* Both logon IDs and logon passwords are case-sensitive. Please be careful when you enter them.
If Forgotten or Expired
Please register your password again by going to the "If you forgot your logon password (or if your password has expired)" on the logon page.
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > PIN/ID/Password
- FAQ (English) > Individual Customer > Direct Banking Service
- FAQ (English) > Individual Customer > Direct Banking Service > All in Category
- FAQ (English) > Individual Customer > Direct Banking Service > What is Direct Banking Service
FAQ related
- I entered my telephone number to register for the Direct Banking Service or reset my logon ID or logon password, but I got a message that I entered an incorrect telephone number and was unable to complete the procedure. What should I do?
- What should I do if I forget my logon password or my password is no longer valid (my password is suspended)?
- How do I change my Logon Password?
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