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Question

I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?

ANSWER
■You need to submit your residence card in order to be able to use your account again
As part of our measures against money laundering and terrorist financing, we request our customers with foreign nationalities to submit their residence cards.
We have restricted the use of your account as we were unable to receive your residence card by the deadline.
In order to continue to use your account, please submit your residence card via the Residence Card Submission Site by scanning the QR code indicated on the postcard with your smartphone.

* You can also complete the submission procedure from the following link within the Seven Bank website.
Residence Card Submission Site

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