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I received a postcard notifying me of the restrictions on the use of my account. What should I do to be able to use my account again?
■You need to submit your residence card in order to be able to use your account again
As part of our measures against money laundering and terrorist financing, we request our customers with foreign nationalities to submit their residence cards.
We have restricted the use of your account as we were unable to receive your residence card by the deadline.
In order to continue to use your account, please submit your residence card via the Residence Card Submission Site by scanning the QR code indicated on the postcard with your smartphone.
* You can also complete the submission procedure from the following link within the Seven Bank website.
⇒Residence Card Submission Site
As part of our measures against money laundering and terrorist financing, we request our customers with foreign nationalities to submit their residence cards.
We have restricted the use of your account as we were unable to receive your residence card by the deadline.
In order to continue to use your account, please submit your residence card via the Residence Card Submission Site by scanning the QR code indicated on the postcard with your smartphone.
* You can also complete the submission procedure from the following link within the Seven Bank website.
⇒Residence Card Submission Site
Category
- FAQ (English) > Individual Customer
- FAQ (English) > Individual Customer > All Categories
- FAQ (English) > Individual Customer > Customer Services
- FAQ (English) > Individual Customer > Customer Services > All in Category
- FAQ (English) > Individual Customer > Customer Services > Change Personal Information
- FAQ (English) > Individual Customer > Customer Services > Other Customer Services
FAQ related
- How long does it usually take after an application for opening a Seven Bank account is made until the applicant receives a cash card?
- I opened a new account and received my cash card. How do I use the Direct Banking Service with a smartphone?
- Restrictions are imposed on my use of the account because my registered period of stay has expired. Can I submit my residence card via an ATM?
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